The ConnectGroup offers IT recruitment and selection services through EVPConnect to meet business partners' needs in Portugal and other European countries. Join us.it, our consultancy company specializing in outsourcing, provides technological solutions such as software development, systems administration, application support, and SAP. We aim to add value to the internal projects of our partner companies.

Position:
PT | Service Manager_L4

Responsibilities:
- Management of the production support teams;
- Management of cross-cutting incidents;
- Management of service requests;
- Responsible for interconnection with IT infrastructure area;
- Monitoring the backlog of incidents, service requests and problems;
- Managing the service with the Cluster's platform management partner;
- Reporting on management indicators for the provision of services by outsourcers and/or service providers;
- Responsible for defining actions to reduce and control the teams' backlog of incidents.

Requirements:
Must-have:
- Degree in Engineering, Computer Science, Management or similar;
- Minimum of 10 years' experience in IT Service Management, monitoring software development or maintenance projects;
- Knowledge of IT service management methodologies;
- Experience in managing outsourcers and service providers;
- Experience in leading multidisciplinary teams;
- Experience in defining and implementing efficient and effective processes and procedures for resolving problems and providing ITservices;
- Ability to guarantee outsourcers' service levels within their area of operation;
- Ability to continuously improve;
- Ability to control and manage problems, incidents and service requests;
- Ability to align the services provided with business needs;
- Advanced knowledge of Office tools;
- Experience in achieving objectives in IT service provision;
- Experience of working with the Jira & Confluence tool;
- Experience of working with Service Management tools;
- Fluency in Portuguese and English.
‍

Nice-to-have:
- Certification or training in IT service management;
- Knowledge of Dynamics 365.

‍
Top Skills:
- Experience as an IT Service Manager;
- Ability to control and manage problems, incidents and service requests.

Location: Lisbon (hybrid, variable)

Location:
- Lisboa / Portugal

Send us your application and follow us at: evpconnect.pt